Accessibility Statement

Last updated: 11/05/2025
Website: www.ugoenterprises.com

UGO Enterprises, LLC is committed to making our website and services accessible to everyone, including people with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable ADA requirements so that all visitors can access information, book services, and contact us without barriers.

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Our commitment in practice

• Keyboard access: All interactive elements (menus, buttons, forms, modals) are navigable via keyboard (Tab/Shift+Tab/Enter/Escape).

• Headings & structure: Pages use clear headings (H1–H3), lists, and landmarks to support screen readers.

• Contrast & color: We aim for color contrast that meets or exceeds WCAG AA and never rely on color alone to convey meaning.

• Images: Informational images include descriptive alternative text; decorative images are marked as decorative.

• Links & buttons: Descriptive labels indicate purpose and destination.

• Forms: Every input has an associated label, clear instructions, error messages, and success confirmation.

• Media: New videos include captions; where meaningful, we add transcripts or audio descriptions.

• Motion & animations: Reduced motion is respected when your device/OS preference is set to “Reduce Motion.”

• Responsive design: Pages reflow on mobile and desktop without loss of content or functionality.

• Language: The site declares its page language and uses plain language wherever possible.

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Supported assistive technologies & browsers

We aim to support recent versions of:

• Screen readers: NVDA, JAWS, VoiceOver, TalkBack

• Browsers: Chrome, Edge, Safari, Firefox

• Devices: Desktop, tablet, and mobile

Some combinations may behave differently. If you experience an issue, please tell us (details below).

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Ongoing accessibility work

We view accessibility as a continuous improvement process. Our efforts include:

• Periodic automated and manual audits

• Fixing issues found during testing or reported by users

• Staff and contractor training on accessible content creation

• Adding accessibility checks to our content and product workflows

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Known limitations

We are actively working to improve the following areas:

• Legacy PDFs: Some older PDFs may not be fully tagged for accessibility. On request, we can provide an accessible HTML or tagged PDF version.

• Third-party widgets: Embedded maps, schedulers, or payment components from third parties may not fully meet WCAG AA. We advocate for accessible vendors and provide alternative contact and booking options.

If you encounter a barrier not listed here, please let us know.

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Requesting accommodations

If you need an accommodation to access information or complete a task (for example, a large-print document, transcript, assistance with booking, or an alternative payment method), contact us:

• Email: [info.ugoenterprises@gmail.com]

• Phone: [989-586-5122] (Relay services welcome)

Please include: the page/feature where you experienced an issue, the assistive technology you’re using (if any), and your contact info. We aim to respond within 2 business days.

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Feedback

Accessibility feedback helps us improve. To report a problem or suggestion:

• Use our Accessibility Feedback Form (located on this page or the Contact page), or

• Email [accessibility@ugoenterprises.com] with subject line “Accessibility Feedback.”

We review all feedback and track resolutions internally.

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Alternative ways to use our services

If website access is difficult, you can:

• Book by phone: [989-586-5122]

• Request a call-back: Email [support@ugoenterprises.com] with your preferred time

• Request invoices by email or mail

• Request accessible document formats (HTML, tagged PDF, large print)

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Vendor & content policy

We prefer vendors and tools that support WCAG 2.1 AA. All staff and contractors who publish content for UGO follow our accessibility checklist covering headings, alt text, link text, color contrast, media captions, and form labels.

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Enforcement

If you believe your accessibility-related rights have been infringed, you may also contact your state or local civil rights agency or the U.S. Department of Justice. We encourage you to contact us first so we can assist promptly.

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Plain-language summary (easy read)

• We want everyone to use our website.

• We follow rules called WCAG 2.1 AA to make pages easier to see, read, hear, and use.

• If something does not work for you, tell us at [info.ugoenterprise@gmail.com] or [989-586-5122].

• We will try to fix problems quickly and offer another way to get what you need.

Optional (Wix setup tips you can add to your internal checklist)

• Turn on “Auto Generate Image Alt Text” and review manually.

• Use Wix’s Accessibility Wizard to scan for headings, contrast, and labels.

• Ensure every button and link has a descriptive label.

• Add a “Skip to main content” anchor at the top of pages.

• Verify keyboard navigation in the Editor’s preview and on a live, published page.

• Add captions to any uploaded videos.